Customer service
How can we help you?
Ordering
Advice and help with choosing
Order everything for your project, accurate to within a millimetre. Are you having trouble choosing the right material? Read here how we can help you in your search.
Click here for more informationPreparing a cutting list
We have made it easy to order cut to size timber. Are you less digitally minded, but still curious to see if you can get the project done yourself? Read here how you can easily convert and order your cutting list.
Save multiple projects
Our service goes beyond sawing wood. With us you can also easily prepare your project. Save your shopping cart (temporarily) so that you can correct the final details. Curious how? Read more about it here.
Minimising waste
Together, we reduce waste and everyone benefits!
Request a quote
Do you have a major project? Put together your own shopping cart and get an instant price overview. Read more here!
Click here for more informationOrdering cut-to-size timber; how does it work?
Simply place your order online and specify exactly what you need; we’ll take care of the rest! Find out everything about placing an order here.
Click here for more informationMinimum unit price
Is the total of the shopping cart higher than expected? This may be because we use a minimum unit price. We'll explain more about that in this section.
Click here for more informationOrder status
Curious about the status of your order? We'll keep you informed as best we can. Click here to read more about this topic.
Click here for more informationChange order
Would you like to make a change to your order? This is possible when your order is not yet in production. Read more about the possibilities.
Cancel order
Did something go wrong and do you want to cancel your order? Read more about the possibilities here.
Click here for more information